The timeframe for a clinical decision being made for your order is dependent on if our clinical team have all of the required information to review your order and made a safe prescribing decision. While our prescribers aim to review your order as soon as possible, additional information may be requested to ensure your health and safety.
When additional information is provided, the timeframe for review is normally up to 48 hours, although we do aim to process your order as soon as possible.
If you are unsure of the status of your order, you can go to the members dashboard section within the members section on our website. Here you will find your orders as well as their processing status. The following link will take you to your members dashboard where you can log to view your orders: https://www.simpleonlinepharmacy.co.uk/members/
We may also send you an email to request additional information, therefore be sure to check your email inbox, as well as your spam box, to see if we have contacted you.
Please be aware that placing an order does not guarantee approval. Our prescribers may decline your order if they do not think the medication is appropriate for your based on the answers provided, but please be assured that this decision would only be made for clinical health and safety reasons.