At Simple Online Pharmacy, we have a team dedicated to troubleshooting and assisting with any difficulties you may experience with your Saxenda® pen.
The best way for us to assist you is to see your pen. This allows our team to investigate the potential cause of the issue and provide appropriate assistance as soon as possible.
What do I need to send?
Please send us two clear photos of your Saxenda® pen so our team can review and troubleshoot the issue:
- Full pen – a photo of the full pen with the cap removed, clearly showing the medication window.
- Top of the pen – a clear photo showing the top of the pen and dose button.
Where should I send the photos?
Please email the images to:
customerservices@simpleonlinepharmacy.co.uk
Please use “Pen issue” and your order number as the subject of your email.
A member of our team will review the information as soon as possible. Please allow up to 48 hours for a response.
Please keep your pen
It is important that you keep your Saxenda® pen and do not dispose of it while the issue is being investigated.
We are unable to fully troubleshoot your pen or provide an appropriate resolution without seeing images of the pen. Please retain the pen until our team has reviewed the issue and advised you on the next steps.