If our prescribers determine that the medication is not suitable based on the information provided, your order will be cancelled and a full refund will be issued automatically.
Refunds typically take 5–10 business days to appear back in the account used for payment (depending on your bank).
We’ll also send details about the outcome to the email address linked to your account. If you’d like to discuss this further, please contact our Patient Care Team and we can arrange a callback from a member of our clinical team where appropriate.