At Simple Online Pharmacy, we have a team dedicated to troubleshooting and assisting with any difficulties you may experience with your Mounjaro® pen.
The best way for us to assist is to see your pen. This allows our team to take a closer look at the potential cause of the issue and provide you with appropriate assistance as soon as possible.
What photos do I need to send?
Please send us two photos of your pen so our team can review and troubleshoot the issue:
- Full pen – a photo of the full pen with the cap removed, clearly showing the medication window.
- Top of the pen – a photo clearly showing the red bulb at the top of your pen.
Where should I send the photos?
Please send the images to:
customerservices@simpleonlinepharmacy.co.uk
Please use “Pen issue” and your order number as the subject of your email.
A member of our team will review the images as soon as possible. Please allow up to 48 hours for a response.
How do I use my Mounjaro® pen?
In the meantime, more information on how to use the pen, including a useful video, can be found here:
https://info.simpleonlinepharmacy.co.uk/mounjaro
Please keep your pen
It is important that you keep your pen and do not dispose of it while your issue is being investigated.
We are unable to fully troubleshoot your pen or provide an appropriate resolution without images of the pen. Please retain your pen until our team has reviewed the issue and advised you on the next steps.