If you have ordered the incorrect weight care medication, such as if you have ordered Wegovy when you intended to order Mounjaro or vice versa, there are two options available to resolve the issue.
- Site voucher code - Our Patient Care Team can refund your order in the form of a site voucher code equivalent to the amount paid for the order. Once a new assessment form is complete for the desired medication and strength, the site voucher can be used during checkout to successfully place your order.
This will allow you to place your new order as soon as possible without having to wait for a refund.
- Full refund – A full refund issued as cancellation for your order. The refunded amount will take 5 to 10 working days to reflect back into your account. From there, a new assessment form will need to be completed and a new payment made to successfully place your order for the correct medication.
To proceed with one of the above, you can contact our Patient Care Team by sending an email to support@simpleonlinepharmacy.co.uk and we will resolve your query as soon as possible.
If the incorrect medication has already been approved by our prescribers, we may not be able to amend your order further.*
* We are unable to reuse or resell any dispensed medication according to the requirements of the UK medicines regulator (MHRA). This policy also applies to sealed medication that has left our premises. We therefore cannot accommodate patient requested changes, cancellations or returns once your order has been placed, unless required by our clinical team to ensure safe and suitable supply. Our pharmacy is not able to use returned medication, which means that we cannot issue a refund on any returned medication.