As part of your weight loss treatment with us, you may be asked to attend a short video call with one of our clinicians. We understand this may feel unfamiliar or even a little intimidating, but this step is essential for your safety and for us to provide the best possible care.
This article explains why the video call is important, what you can expect, and how we aim to make the process as comfortable as possible.
Why are video calls required?
Video calls are a key part of our prescribing and safety process. Before we can issue any weight loss medication, we must ensure it is safe and suitable for you. The video call allows us to:
- Verify your height and weight
- Assess your body composition
- Address any concerns or questions you may have
These checks help us tailor treatment to your needs and uphold the highest standard of clinical care.
What happens during the video call?
The video call will be led by one of our experienced clinicians. During the call, they will:
- Confirm your height
- Verify your weight using scales (where possible)
- Visually assess your body composition if scales aren’t available
- Reassure you and answer any questions you may have
We know a face-to-face video call may feel daunting, but please rest assured that our team is warm, professional, and completely non-judgemental. Their aim is to make you feel safe, respected, and supported throughout.
Do I need to use scales?
Where available, we will ask you to weigh yourself using home scales so we can confirm your current weight. If you do not have access to scales, your clinician may ask you to step back from the camera to make a visual assessment of your body composition.
This is a routine and discreet part of the process and there’s no need to feel self-conscious. We understand this can feel like a vulnerable step, and we will always approach it with care and sensitivity.
How long does the video call take?
The video call is quick and straightforward, usually lasting around 5 minutes. We aim to make the process as seamless as possible.
Can I ask questions during the call?
The call is also an opportunity for you to ask anything you’re unsure about. Whether it’s how the medication works, what side effects to expect, or tips for getting started.
Final thoughts
Video calls are a small but vital step in making sure you start your weight loss journey safely, confidently, and fully informed. They help us personalise your care and reduce the risk of complications - ultimately giving you the best chance of success.