You will have received an email from us on the day your order was shipped (usually sent later in the evening) which provided you with information on the courier your order is being delivered by along with tracking information.
We encourage you to download the courier's app to manage your delivery. Updates on the progress of your delivery can be found on the courier's app or website too. From here, you are able to let the courier know your preferences in terms of delivery to a safe place, neighbour or local pick up point.
If the courier is showing as having delivered your parcel but you do not have it, please check your safe place and with your neighbours.
If you are still unable to determine the status of the delivery of the parcel, please contact our Patient Care Team by email at customerservices@simpleonlinepharmacy.co.uk and we will be happy to look into this further for you.