Once your order has been approved by our prescribers, it will be packaged to be ready for dispatch. You will receive an email containing the tracking information as soon your order is ready for shipment. Be sure to check your email’s spam folder too if you are unable to find this email in your inbox.
We advise our patients to download the app of the courier used for your order shipment, either DPD or Royal Mail, to stay up to date with tracking and delivery. This way you should receive updates at every step of the way until your order is delivered safely.