If you can't see the total cost of your order in your basket, this may depend on the device you're using.
Using a mobile phone
If you're viewing your basket on your phone:
- If you've applied a discount code, try swiping to the left to view the total cost.
- If you haven't applied a discount code, try swiping down on the page.
- You can also try turning your phone to landscape mode to make the full basket easier to view.
Using a laptop or computer
If you're using a laptop or computer, the total cost should be visible within your basket.
Still can't see the total?
If you've tried the steps above and still can't see the total cost, please take a screenshot of your basket and send it to our Patient Care Team at customerservices@simpleonlinepharmacy.co.uk.
If you have already contacted us by email or through an existing support request, you do not need to contact us again. Please reply to your existing conversation with a screenshot of the issue if you haven't already provided one.
Our Patient Care Team can then review the issue and assist you further.