If your order isn’t clinically approved, a refund is processed automatically.
Refunds usually take 5–10 business days to appear on your bank statement, although many are completed sooner. This timing is set by your bank or card provider.
Reversal refunds
In some cases, your refund may be processed as a reversal. This means the payment was pending but never fully taken. When this happens, the funds won’t leave your account and no separate refund will appear on your statement.
If you have any questions or concerns, please feel free to contact us or speak with your bank for further confirmation.