You can cancel your active Simple Online Pharmacy subscription at any time through your Members Area.
How to cancel your subscription
- Log in to your Members Area and go to your Dashboard.
- Select Active Subscription.
- Find the subscription you would like to cancel and select the three dots.
- Select Cancel Active Subscription.
- Follow the on-screen prompts to confirm your cancellation.
What if payment has already been taken?
If payment has already been taken and your order has been created, the order may already be in progress and will be handled in line with our usual order process.
To avoid your next subscription order being created, please make any changes through your Members Area before your next payment is taken.
Having trouble cancelling?
If you are unable to cancel your subscription through your Members Area, please contact our Patient Care Team for further assistance.
Cancelling your subscription does not close your account
Cancelling your subscription only stops your subscription. Your Simple Online Pharmacy account will remain open.
If you would like to permanently close or delete your account, please see our separate “How do I close or delete my account?” article.