Once your order is placed, it will undergo a series of clinical reviews to ensure a safe prescribing decision is made for the medication that has been ordered.
We aim to have orders reviewed within 24 hours, however this timeframe is subject to further information being requested for safeguarding reasons.
We unfortunately are unable to provide you with an update for your order through our live chat service. To see an update for your order, please use the following link to log into your account: https://www.simpleonlinepharmacy.co.uk/members/
Once you have logged in, navigate to the members dashboard within the members section. Here you will find your orders, and the status of your order will be shown.
You should also receive email updates for every step of your order processing to keep you informed. Once your order is dispatched, you will also receive an email containing the tracking information. Please ensure you check your emails as well as your spam folder for any email communication sent as this is the best indicator of your order status.