Our doctors place limits on how much of each medication a patient can purchase within a certain time period. If your basket shows you have currently exceeded this limit when trying to re-order, this means you won't be able to order more of this medication at the moment.
Due to regulations and safeguarding purposes, we also cannot advise when the time period will refresh. Our GP's have a duty of care to all of our patients to ensure the medication cannot be over ordered, therefore we recommend checking the website every so often to see if you are able to purchase again.
If you are needing your medication earlier than expected and you receive this message during checkout, please contact our customer service team for further assistance. Specifying the reason for needing to order early will allow us to process your request as soon as possible.
Note this cannot be guaranteed as our clinical team handle these requests on a case by case basis.