I've already submitted my ID
Thank you for sending your identification documents.
If you have already submitted your identification documents, such as your passport, driving licence or other photo ID, there is no need to send them again unless we contact you requesting another copy.
We have received your documents and they have been passed to our Patient Care Team for identification verification and identity verification.
Please allow up to 48 hours for your identification documents to be reviewed, although many reviews are completed sooner.
There is nothing further you need to do unless we contact you by email requesting additional information.
Your identification documents are only used to verify your identity and verify your age, where required, so we can safely process your order. We use our secure identity verification process, including LexisNexis, where applicable.
Frequently asked questions
I have already sent my passport. Do I need to send it again?
No. If your identification documents have been successfully received, there is no need to send them again unless we contact you requesting another copy.
How long will my ID review take?
Please allow up to 48 hours for your identification documents to be reviewed. Many reviews are completed sooner.
What happens after I send my ID?
Once your identification documents have been reviewed, your order will continue through the normal processing stages. If we require any further information, we will contact you by email.
Customers who this article is for
This article is relevant if you have:
- Attached your passport
- Attached your driving licence
- Attached your photo ID
- Replied with your identification documents
- Emailed your ID
- Already submitted your identification documents
- Sent your passport for identity verification
- Sent your driving licence for age verification
- Replied to an ID request
- Uploaded your identity documents
- Completed identity verification
- Completed age verification