From the point a refund has been actioned, it may take 5-10 working days for it to appear back in your account (although in most cases it takes just a few days). This is the standard time that a bank takes to process refunds.
Please note, some refunds are actioned in the form of a 'reversal'. This happens when the funds were isolated as a 'pending transaction' but were never actually taken from the account. In these circumstances, your account will not show the original transaction or the refund. Please check for this before contacting us if you believe you have not yet received a refund.